Overview
At shop.djbassking.net, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the process for returning products and requesting refunds. If you have any questions, please contact us at gateraho86@gmail.com.
Eligibility for Returns
You may return eligible products within 30 days of delivery, provided they meet the following conditions:
- The product is unused, in its original condition, and in the original packaging.
- The product is not damaged, altered, or worn (except for trying it on).
- The return includes all original tags, accessories, and documentation.
- The product is not listed as non-returnable (e.g., personalized items, clearance items, or undergarments).
Non-Returnable Items
The following items are non-returnable unless defective:
- Customized or personalized products.
- Clearance or final sale items.
- Items marked as non-returnable at the time of purchase.
Return Process
To initiate a return, follow these steps:
- Contact Us: Email gateraho86@gmail.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number will not be accepted.
- Ship the Item: Package the item securely in its original packaging and ship it to the provided address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your return.
Refunds
- Approved Returns: If your return is approved, we will process a refund to your original payment method within 7–10 business days of receiving the item. The refund will include the item’s purchase price, excluding original shipping costs.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover return shipping costs and provide a full refund or replacement, based on your preference and product availability.
- Non-Approved Returns: If the return does not meet eligibility criteria, we will notify you and return the item to you at your expense or dispose of it if you decline to pay for return shipping.
Exchanges
We do not offer direct exchanges at this time. To exchange an item, please return the original item following the return process and place a new order for the desired item.
Shipping Costs
- You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
- Original shipping costs are non-refundable unless the return is due to our error.
International Returns
For international orders, customers are responsible for return shipping costs and any applicable customs duties, taxes, or fees. Please contact us at gateraho86@gmail.com for specific instructions before returning an item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at gateraho86@gmail.com with your order number and photos of the issue. We will arrange for a replacement or refund and cover any return shipping costs.
Cancellations
- Orders can be canceled before they are shipped by contacting us at gateraho86@gmail.com with your order number.
- If the order has already shipped, you must follow the return process outlined above.
Contact Us
For any questions or assistance with returns or refunds, please reach out to us:
- Email: gateraho86@gmail.com
- Website: https://shop.djbassking.net/
Thank you for shopping with shop.djbassking.net!